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Holistically manage processes & services

Understand complexity, identify dependencies, and securely manage processes as well as internal and external services with the Process & Service Cockpit from smart2success.
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Prozess- und Services

Make the invisible threads of your organization visible

In a world of interconnected systems, growing dependencies on internal and external interfaces, and increasing complexity, it is not enough to understand individual systems or projects. What matters is knowing the underlying processes and services, including all dependencies, risks, and impacts. Because only those who know exactly which asset, which person, and which service supports which process can manage change with confidence. And that is exactly where our smart2success Process & Service Cockpit comes in.

How the Process & Service Cockpit works with smart2success

P

People

It shows at a glance which systems support which processes – including responsibilities, risks, and impacts.

Recognize responsibility and take action.

C

Company

External services are integrated into your operations, and requirements for change are identified at an early stage.

Recognize interdependencies, shape change.

T

Technology

Our no-code platform connects your IT landscape interactively and clearly – without data silos, but with maximum transparency and efficiency.

Link systems instead of just managing them.

smart2success shows you

  • which services are critical.
  • what impact an outage or a change has on downstream processes.
  • where risks in your operational structures and key person dependencies can arise.
  • which systems and third parties (documents & suppliers) support your business processes.

Understand your organization as a whole

smart2success visualizes your organization’s process landscape, including all technical and organizational connections:

  • All IT systems are assigned to relevant processes and services
  • Risks are assessed at process level, inherited from there, and made visible
  • Subject matter owners can be assigned
  • Internal and external services (e.g., Office 365) are integrated
  • Industry templates (industry, clinics, energy, public administration) enable a fast start

Sound decisions, increased resilience, reliable services.

Prozess und Services mit smart2success
Prozess und Services

Knowledge to take with you – concise & practical

Downloads

Checklist: Components of a Service Level Agreement

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Downloads

White paper: Digitalization in industrial companies

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Downloads

White paper: Data import from macmon NAC

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smart2success product and company pitch

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Process & service cockpit is just one part.

Our vision with smart2success is an end-to-end data flow that intelligently connects your existing tools — turning isolated solutions into an organization that is actionable, efficient, and resilient.

Free & non-binding

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FAQ Processes & Services

Häufige Fragen zu Funktionen, Vorteilen und Einsatzmöglichkeiten von smart2success

What do I need a Process & Service Cockpit for?
So you always know which systems support which business processes, where critical dependencies exist, and what impact changes have. To minimize risks.
How up to date is the data in the cockpit?
Information is synchronized automatically and can be continuously supplemented by the relevant departments. This ensures a continuously up-to-date, shared knowledge base across the organization.
Is the Process and Service Cockpit customizable?
Absolutely. You can map and customize your own process landscape and work with your terms, responsibilities, and systems—without any programming knowledge, thanks to our no-code software.