Do you know exactly which processes and services each individual system in your company is responsible for? Would you know exactly what would no longer function smoothly or even fail if you changed something in a system or even switched it off completely?

Although the assignments are usually known for a few main systems, this becomes difficult across the entire system landscape. Even smaller systems can cause major damage if workflows no longer function properly.

So every change in the system landscape becomes a blind flight if the exact overview is missing. Of course, one could make it easy on oneself and pass on the responsibility to those responsible for the system. But how do you know who the business owners are if you don’t know which processes are affected by a system? Well – then I’ll just send an e-mail to all functional managers! But how are they supposed to know if the change affects their processes if not even the people responsible for the systems know? So no matter how you look at it, it’s still a blind flight.

If external services are also involved, which is becoming increasingly common in practice – just think of Office 365 – the situation becomes unmanageable.