The management cockpit for the hospital

Hospitals are constantly confronted with new laws and regulations or changed billing methods. In addition, you face the constant processes of change and the ever-increasing complexity.
The knowledge of hospital processes is highly fluctuating and onBoarding processes are increasingly becoming a burden for existing staff.

Within IT and medical technology, new systems are constantly being introduced and integrated into existing processes. External service providers are inevitably becoming more and more an integral part of the processes.

For more interesting information on hospital IT, read the latest Hospital IT Benchmark from Sanovis and Curacon, titled „Despite KHZG – is hospital IT on the brakes?“ (PDF)

How are hospital staff expected to make all the necessary changes and projects a success under these conditions?

Let's first consider three challenges:

Staff is hard to find and retain

The dependencies of IT and medical technology are becoming more complex

Outsourcing require increased management and control

These are challenges we can help with:

Employee costs and fluctuation
High costs in IT and medical technology
In our projects, we repeatedly find that the on-boarding process for new employees often takes place in a very unstructured manner and "on instinct. The acclimatization periods are often too long and an additional workload for the established colleagues. In addition, there are more and more language and cultural problems. Often, external service providers are then used to fill gaps in the hospital's own staffing levels. Hospital beds are sourced from external companies, office applications are moved to the cloud, and SLAs are signed with manufacturers for more and more medical equipment. The processes, due to lack of in-house staff, need more and more external partners and internal designers for their functionality. Many new roles have been created for this purpose, such as employees in project management, change management or resource management.
The first question we ask: "Are the costs really too high?" In recent years, staff has been drastically reduced through the use of IT. Many systems in medical technology are growing together with IT. Toilets have IP addresses so you can monitor patients' and patients' excretions. Computerized surgery is generated and systems are managed locally with Excel. But if you look at the size of IT departments, you see a clear mismatch between what needs to be done and the resources that are available - there are simply too few. And then the IT department has to fend off additional threats from outside:

  • You face the arms race with cyber criminals
  • You operate with skyrocketing prices due to inflation and supplier failures.
  • Skilled workers are in short supply in all areas
All this causes additional costs and has nothing to do with the actual core business, namely HELPING PEOPLE.
We help with:

  • Project management, through our integrated project management solution
  • Change management, by preserving successful knowledge. This shortens the onboarding processes.
  • Manage external and internal services (SLA) including risk representations
  • Create overview for cross-process and multiple projects
  • Permanently reduce the documentation effort in the organization by 30%.
  • Creating good working conditions with good tools for the staff
  • Focus on the core tasks of the employees, who thus become more productive
  • Create greater team satisfaction within the organization, reducing turnover and costs.
We can provide support with:

  • The automated consolidation of data in an MDB
  • The structuring of data so that chaos is resolved - because chaos always costs money
  • The standardization of procedures beyond project management. This gives you more time to concentrate on the things that are actually important in your daily work.
Hospital process template from the Process & Service Cockpit